Connections is a customer satisfaction index (CSI) tool that allows you to know exactly what your customers think - and in time to do something about it. The Aspen Connections program fits within even the strictest guidelines for factory programs, such as Ford's Blue Oval and Chrysler's Five Star. Aspen has a 65% completion rate for surveys, and with daily updated web reporting, you always know where you stand.

Aspen makes a first contact within 48 hours after the service or sale is completed. We use state of the art predictive dialers to ensure the highest penetration rate and an average response rate of 65%. Our questions are designed to not only fit within industry standards, but to provide you with the targeted feedback you need.