AppointNet allows agents at both the dealership
and at Aspen to work together in taking the dealership’s
inbound service appointments.
Calls are routed from the dealership switchboard to the
appropriate location, either the dealership or Aspen, based
on a series of rules defined by the dealer. The transfer is
seamless and the caller will be unaware that they have been
transferred out of the dealership. The dealership handles
as many (or as few) of the reservation calls as they want,
with Aspen standing by to handle any overflow.
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Every call answered by a live agent. |
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All calls, regardless of where they are taken, are recorded
for quality assurance purposes.
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Customized reports allow dealerships to compare performance
between calls that dealership agents take versus those
handled by Aspen. |
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